Shipping Terms & Conditions

 

FREE ECONOMY SHIPPING OPTIONS (UK ONLY)

For customers in the UK who qualify for free shipping based on their order value we will usually use Royal Mail Tracked 48 for all orders over £60.00. These shipping options will be automatically calculated in the cart and no codes are necessary to redeem the offer.

Some items which are too large to be sent using these services may be sent by courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation or using a different service from those stated above. Any changes made will be for the sole purpose of ensuring the most speedy and safe delivery of your goods, any extra costs involved in such changes will be met by us. In any case where this occurs, we will affect delivery of your goods through a reputable postal carrier as listed below.

 

UK SHIPPING OPTIONS

Royal Mail Standard - usually takes 1-3 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Royal Mail Economy - usually takes 3-5 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Royal Mail Tracked 24 - usually takes 1-2 working days after the date of dispatch and offers full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. If you parcel is more than 2 days late, we would recommend checking with the local sorting office quoting your tracking number before contacting us.

Royal Mail Tracked 48 - usually takes 2-3 working days after the date of dispatch and offer full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. If you parcel is more than 2 days late, we would recommend checking with the local sorting office quoting your tracking number before contacting us.

 

 

 

Royal Mail Next Day - is a guaranteed next working day delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday unless Royal Mail Saturday Special Delivery is selected as shipping option. If your parcel is too big to fit through a letterbox, it can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 1 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Delivery by courier - is a guaranteed next working day delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday unless the Courier Mainland Saturday service has been selected. When placing the order, please consider providing a mobile number, this will allow the Courier Company to text you notifications about your consignment.  If your parcel has not arrived within 15 working days of receiving our dispatch notice and it is not at the local depot, then please contact us. Please provide your name as it would appear on your order, order reference and the date you received our dispatch note, this will help us to deal with your query quickly for you.

 

INTERNATIONAL SHIPPING (EUROPE)

Airmail - usually takes 5 -10 working days, but it can take longer if there is a delay in the postage system. Please allow 28 working days for your item to arrive. Standard Airmail is not tracked.

International Signed for, International Tracked and International Track & Sign are tracked and include delivery confirmation services. Shipping times can vary but usually take 5-10 working days from dispatch to delivery. Items can take up to 28 Working Days as per the Royal Mail's terms of service.

International Courier - We also offer different economy and express courier options (DHL and Parcelforce) for European countries with prices and delivery times varying depending on weight and destination.

Please also include a contact number as our Couriers require this for delivery

INTERNATIONAL SHIPPING (REST OF WORLD)

Rest of World - For items travelling outside the European Economic Area delivery times are longer and usually takes 10-14 working days, dependent where in the world you are based. Goods can take up to 28 working days before being considered late as per couriers’ terms of service. Please also include a contact number as our Couriers require this for delivery

If you are ordering from the Russian Federation, please be aware that we require a business address for delivery due to restrictions on sending items from outside of the Russian Federation.

If you have any questions regarding the shipping options, we offer please do not hesitate to contact us for further information.

 

Return & Refund Policy of www.fabledfandoms.co.uk

 

 

 

If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Fabled Fandoms will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted, opened, mystery items are not eligible for a return.

Fabled Fandoms will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Return postage will have to be covered by the customer unless qualified for free shipping at original time of purchase.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

 

Damaged or Faulty Goods

We do not guarantee the box condition of any items. If the boxes are bent, dented, crushed or scored this is not guaranteed.

If you have received a faulty or damaged item, you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints or levy suitable charges for issues raised after this period.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at sales@fabledfandoms.co.uk. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances, we will cover the postage costs for your return up to standard shipping.

Pre-order cancellations, you may cancel a pre-order for a full refund up until 7 days that before the order has shipped.

Quality Guarantee & Guarantee

Fabled Fandoms provides quality products. All products we sell are guaranteed to be genuine and authentic.

Return address

Canalbridge close 

Loughborough 

LE11 1SP

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